Completing pending event registrations

Registration confirmed, invoice was generated

After a user registers for an event, an invoice is generated. The event registration will initially be marked as 'Unpaid' - until the invoice is paid online or payment is submitted to the organization somehow else and recorded by the administrator.

The online payment can be processed at any time via online self-service: person should log in, click on View profile and click on the Invoices & payments link.

To finalize a pending registration, the member will need to click on the [Pay online] button.

When a payment is due, a user will also see a Notification box in the bottom right of the screen showing that a balance is due. Clicking on the link in the notification box will take the member to their 'Invoices and payments' page.

Registration in progress, invoice not generated

If the user started the registration for an event but did not finish the signup process, they will be able to continue the event registration at any time.

When the user is logged in, a notification box will be shown indicating that there is an incomplete event registration:

Clicking on the link will allow the user to continue the event registration process from where they left off.

This message will be shown in the notification for a total of three days for logged-in users.  Users who are not logged in will see the message for two hours.

For more details on the event registration process, see Self-service online event registration process

Administrator view

An administrator can check the status of any event registration by clicking on either the contact who registered or by viewing the event attendee list.

• The following image shows the events tab in a contact profile:

• The administrator can also see the status of registrations by going to the event and clicking the Attendees link:

See also

• Failed online payments
• Viewing and contacting event attendees
• Self-service online event registration process