Contact Email Settings and Email Logs

Wild Apricot allows you send various types of emails such as newsletters, event notifications, membership reminders, forum post notifications, and more, to everyone in your Contact database

Each of these emails are also tracked once once they are sent, which also means you can review the delivery details.

These logs can include:

• date & time email was sent
• email origin and number of recipients
• delivery failures & successes

Viewing individual email details

From the sent email log you can click on specific emails to view more information about them, such as:

• Email Text - a copy of the text/images (email contents) that were sent
• Failures - a summary of the recipients who failed to receive your email as well as a response message for the failure.
• If sending failed for any recipients you can use the [Resend to failed emails] button to try sending these emails again, or you can send it to everyone again using the [Send again] button.
• Delivered - a summary of all the users who received the emails as well as who opened emails and clicked on links.
• Links Tracking - a  summary of the number of times each link within the email was clicked.

Email settings and log overview

To access the email settings for any contact go to the Email settings and log tab on the contact's record: 

• Email preferences: Shows which emails are currently turned on/off
• Subscription sources: Displays all the email subscriptions the contact is signed up for, see Email Subscription Form
• Forum subscriptions: List of all the forums the member is subscribed to, See Forum subscriptions by email
• Email history: A log of all the emails sent to this contact

Email History

Once any of your contacts have received any emails from your Wild Apricot site (renewal reminders, newsletters, etc.) they will be listed under the 'Email history' section of "Contact Email Settings and log". Which information is visible in this log or email history will depend on your email tracking settings for your account in general (see Organization details ) and for each email specifically (see Tracking Emails).

Editing Email Preferences

Normally, your contacts control their own email preferences (See Member - emails settings). But in some cases, you as an administrator might need to edit a contact's email preferences. However, be cautious not to violate any privacy or spam laws and respect the wishes of your contacts!

Types of Preferences: 

• Workflow emails - automatic emails related to different workflows in Wild Apricot, such as membership application, donations, renewal reminders for memberships.
  This option is dimmed out because workflow emails are always enabled - unless you select the option to disable all emails for this contact.
• Event announcement - automatic event announcements and reminders, see Default Event Emails
• Manually sent emails - manually sent emails, see Sending email blasts

Disabling/Enabling Email Delivery

If you do chose to disable all emails for a contact or email delivery has repeatedly failed for a contact you will see the following warning:

You can choose to leave email delivery disabled for this contact or reactivate.

If you would like to reactive it you have two options:

• Click the [Enable email delivery using current email] if you think the current email address is valid
• Click [change email] to add a new address if you think the current address is invalid or outdated

If you do change the email address, we recommend using the [Email new password] button to automatically send your contact their password at their new address.

Finding Emails with Delivery Problems

If email delivery to a contact fails repeatedly, Wild Apricot will automatically disable email delivery for this contact. You can find these disabled emails via the contact search or by reviewing your failed emails. 

To re-enable delivery to these emails you will need to update their email address or confirm that the current address is correct (see Managing Undeliverable Emails)

Sending a Contact an Email

You will also notice a [Send email] button on this screen - what this allows you to do is a send an email directly to this contact without having to do an email blast. This email will also be logged in the contact's email log. 

See Also

• Log of Sent Emails
• Tracking Emails