Donation confirmation email

Overview

Whenever a donation is received, Wild Apricot automatically sends an email confirmation and a donation receipt to the donor.
These emails can thank the donor, provide additional information on how they can get further engaged with your organization and confirm the donation details.

Main differences between "Donation Confirmation Email" and "Donation Receipt"

• Donation Confirmation email:
  • Sent only once when the donor completes the donation.
  • Once sent, cannot be reprinted / resent 
  • To customize the donation email template see below.
• Donation receipt:
  • Sent when donation payment has been recorded
  • Receipt can be re-printed or re-sent at any time, see adjust or cancel payment and Resend Receipts
  • To customize the donation receipt see Settings and customization of invoices and receipts

Customizing Donation Confirmation Email Template

The same confirmation email template is used for all donations.

To edit the donation confirmation email template, go to Settings -> Donation Settings -> Donation confirmation e-mail:

• Test e-mail: allows you to send a test email to the currently logged in admin
• The [Edit] button brings up the screen where you can actually edit the email text.

• Use the editor toolbar to insert links, pictures, customize fonts etc
• Macros allow you to personalize your email and address the donor by name for example, see Using macros in emails
• A simple default template of this email is created automatically. After making changes you can use [Restore default] button to restore template to original version.

See also

• Donations database
• Settings and customization of invoices and receipts
• Resend or Print Invoices and Receipts