Log of Sent Emails

Wild Apricot keeps a detailed log of all the emails that are sent manually (i.e. email blasts) or sent automatically (i.e. renewal reminders, event announcements, etc). For each of these emails you will see a detailed log of email opens and link click tracking (see Tracking Emails) as well as its delivery status (See: Managing Undeliverable Emails).

Accessing Email Log

You can access the log of sent emails via Contacts > Email Log.

You can also access filtered lists from other locations (e.g. from a contact record details or a particular event)

Searching and filtering emails

You can find emails in this log by using a combination of date range, filter, and search options (i.e. event emails, membership emails, emails last month,etc.)

Log of emails consists of the following columns:

• Date - the date and time that the email was sent.
• Sent By - indicates who/what the email was sent by. If it was a system initiated email you will see "Automatic" email, otherwise you will see "Manual email" along which administrator initiated the email
• Email Details - a summary of the email which includes the Email Subject Line, Origin (i.e. Event Announcement 3, Membership Reminder 2, Payment Receipt, etc.) and the first line of email body ("Welcome to ..")
• To - the recipient column refers to the total of recipients of this email. However if there was only one recipient it will display that recipients names. Also, if any administrators were copied on these emails you will see a line that reads "copied to admin(s)"
• Opens - the total percentage of these emails that were opened by your recipients. Note that tracking opened emails does have certain limitations so the 'actual' number may be higher than what any email system is able to track (see Tracking opened emails)
• Clicks - the total number of links that were clicked in the email. For example, you may want to know who clicked on a specific report linked in your email, or perhaps even more importantly you may want to see which percentage of your recipients clicked on the unsubscribe link (see below)
• Delivery - indicates the percentage of delivered and undelivered emails if sent to more than one recipient, or simply "Delivered" or "Failed" if email was sent to just one contact

Understanding Tracking

If email link tracking has been enabled from your organization settings (see Organization details) or for the individual event (see Tracking Emails) you will either see "Sending in progress", which indicates that the emails are still being sent, or you see a percentage of opens and/or clicks. If tracking was not enabled for that particular email, you will see "tracking switched off".

Understanding Delivery Status

When Wild Apricot sends out emails, the receiving email server sends back a confirmation about the email status - either it was successful, or there was a problem delivering it (a bounced email). Clicking into the email will give you further information on any failed emails. For further information on undeliverable emails, see Troubleshooting Email Delivery Failures.

Reviewing Specific Email Details

If you click on a specific email you from this list you will see all the details of that email:

• original email text
• list of recipients
• tracking statistics

Exporting Email Log

You also have the option to export your entire email log or export a partial (i.e. filtered by search) log.

See Also

• Managing Undeliverable Emails
• Troubleshooting Email Delivery Failures