Managing Undeliverable Emails

Wild Apricot allows you to track the delivery status of all emails - (e.g. failed or delivered). 

This is shown with in the Delivery column of the email log as well as the email details screen for each individual emails.

• You can see more details by clicking on the email details screen where you'll find a log of the delivered and failed emails. Clicking on the "Failures" tab will give you a list of failed deliveries. 
• This list includes the intended recipient, their email address, the response from their mail server (the reason for the failed delivery) and a history of recent failures. 
  • The items in the 'response' log will vary but check our Troubleshooting Email Delivery Failures guide for some common examples.

Email sending is disabled automatically for contacts with persistent delivery problems

Contacts that have persistent email delivery problems (i.e. address doesn't exist, refused, failed permanently, etc.) will be flagged in the system as having delivery problems. We use a special algorithm to determine how serious an email delivery failure is (e.g. mail box is full is not as bad as address doesn't exit) and when to disable delivery.   

Finding emails with Delivery Problems

You can find all the contacts with delivery problems using the filter 'with email delivery problems' in the drop down illustrated below. 

Re-enabling a disabled contact's email 

If you want to re-enable email delivery for a contact you need to update their email address.   

Cleaning out bad emails individually or in bulk 

You can individually remove contacts with bad emails (e.g. archive them) or you can do this in bulk. 

Mass archiving of contacts with email problems is done using advanced search, export and import (see bulk updates)

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How Email Delivery Works

The reality is getting an email from your account into your recipients inbox involves many steps. Below is a very simplified version of how an email starts from your account and reaches or doesn't reach your recipient.

If your emails do fail at the 4th step see our troubleshooting guide for some common responses you will find your logs. As well has how you can resolve them.

See Also

• Emails blasts
• Tracking Emails
• Member and contact - email settings
• Troubleshooting Email Delivery Failures