Member and contact - email settings

Overview

Not everyone may want to receive all the emails from your organization. Wild Apricot allows each contact to opt out of receiving some types of emails, while continuing to receive others. For example, one can choose not receive event announcements - and still receive all other emails.

Each contact record in Wild Apricot has email subscription settings that control this setting. Both the contact and administrators can change these settings. This page describes how contacts can manage their own email settings (for details on how administrators can manage the email subscriptions see Contact Email Settings and E-mail Log)

Online self-service to change email subscriptions settings 

Users can access their Email Subscriptions settings on their profile page (shown after they log in):

There are two main types of emails each contact can control:

• Event notifications - these are automatic event emails such as event announcements (sent to people not yet registered) and event reminders (sent to registered attendees only)
• e-Newsletters and email blasts - Refers to all manual email blasts from administrators.

By default, every new contact will have these email preferences turned on.

The Forum subscriptions preference will only appear if a member has already subscribed to the forum updates. See: Forum subscriptions by e-mail

Changing the email subscriptions

Click on the [Edit Profile] button to disable / enable the emails you want. Subscribed means you receive those emails and removing the check mark will unsubscribe you:

The email settings above do not affect other automatic emails such as membership renewal reminders and invoices/receipts Only administrators can disable all those other automatic emails, see Contact Email Settings and E-mail Log

Using the Unsubscribe link in emails

Certain emails sent from your site automatically include an Unsubscribe link in the email.

The unsubscribe link will be automatically added to the following emails:

• Manual email blasts (see Sending email blasts).
• Event announcements and reminders (see Customizing event emails).
• Forum subscriptions (see Forum subscriptions by email).

When opening these emails, the recipient should see the unsubscribe link at the bottom of the email:

Clicking the unsubscribe link will redirect the user to a page on your site where they can unsubscribe:

The unsubscribe link will only unsubscribe you from one specific set of emails, not from all types of emails. e.g. if you unsubscribe from a manual email (like a newsletter) then you will stop receiving all manual emails, BUT continue to receive event announcements. To unsubscribe from both types of emails you need to unsubscribe from each email type separately, or login and edit your email subscriptions as shown above.

See also

• E-mail Subscription Form
• Forum subscriptions by e-mail
• Contact Email Settings and E-mail Log