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Added by WildApricot admin, last edited by WildApricot admin on Nov 01, 2007  (view change)
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Online payments

Wild Apricot provides an integrated solution for online payments - meaning that people can pay and donate using their credit cards (or PayPal accounts if they have one). Here is how it works:

  1. There are several online forms provided with your Wild Apricot account:
  2. Whenever any of the operations above is initiated (if you have enabled online payment - See Payment settings AND if the user chose to pay online), user will be automatically transferred to a secure online payment page at PayPal. At the same time, the transaction will be recorded in Wild Apricot, added to the payment transactions log, with a special 'Pending' status. On the payment page the user will enter his credit card information (or use his PayPal account if he wishes) and other details. Upon a successful payment, PayPal will send a confirmation message to the Wild Apricot server and the transaction status will be automatically changed to Confirmed and another log entry with the confirmation message.

According to your settings for a particular transaction, Wild Apricot can automatically send a message to the user himself and/or to the site administrator - at the time when the transaction is recorded and/or when the status is changed to Confirmed.

If Wild Apricot does not receive a payment confirmation (which happens for one of two reasons: either user has not completed his payment at PayPal or in some rare cases the confirmation message from PayPal did not reach Wild Apricot), transaction will stay in Pending status and in 1 hour the system will automatically send a notification to the administrator. Administrator would typically re-check the transaction payment status in PayPal, contact the user if necessary and then manually change the transaction status to Confirmed.

  1. Wild Apricot requires a PayPal account to process online payments - you can use your existing one or open a new one (free to open, no monthly fees, only transaction fees)
  2. We do not support other payment systems at the moment though we are considering them - starting with Google Checkout and Authorize.Net. Feel free to leave comments at the bottom of this page.

See also:
Children   Hide Children | View in hierarchy
Payment settings (Wild Apricot Knowledge Base)
Payment workflow and payment transactions log (Wild Apricot Knowledge Base)
Payments by credit cards and PayPal (Wild Apricot Knowledge Base)
Payments report (Wild Apricot Knowledge Base)
Recurring payments (Wild Apricot Knowledge Base)

Comments  (Hide)

I am a potential new customer and our members are currently having issues with PayPal.  How soon are you expected to add an online payment alternative?

Posted by Anonymous at Sep 24, 2007 14:08 | Permalink | Reply To This

Have you considered 2Checkout.com? I believe you should offer alternatives to PayPal as this is not available as a way of accepting payments in many countries, including South Africa - which means you are excluding potential customers.

Posted by Anonymous at Oct 11, 2007 17:52 | Permalink | Reply To This

Google Checkout is a very powerful payment platform and provides very favorable fees for n4ps. We would definitely like to see an alternative checkout solution to PayPal.

-Eric
rqug.org

Posted by Anonymous at Nov 29, 2007 12:00 | Permalink | Reply To This

Our donors and clients have also had a lot of issues with PayPal; an alternative like GoogleCheckout or even a way to add our merchant account would be really great!

 Mike

Posted by Anonymous at Dec 17, 2007 17:28 | Permalink | Reply To This

I agree with everyone here. We are searching for a new solution for several reasons, but our online payment options in the future will not include PayPal.

Rob Myres - Mondesa Youth Opportunities

Posted by Anonymous at Dec 19, 2007 10:43 | Permalink | Reply To This

Guys,

Thanks for all your input. We definitely plan to add more payment options in H1 2008 and given that it seems a lot of feedback about the importance of this we will try to push it up into Q1 2008, at least start adding more payment providers.

Dmitry Buterin
Wild Apricot team

Posted by WildApricot admin at Dec 20, 2007 08:03 | Permalink | Reply To This

Any movement on additional payment processor options?  Pay Pal still presenting issues with hung up transactions.  Any help here would be greatly appreciated!!

Posted by Anonymous at Mar 06, 2008 15:53 | Permalink | Reply To This

I also heard about people having issues with using PayPal. GoogleCheckout and Authorize.Net and PayPal PayFlow Pro Manager (for peopel with their own merchant account) would be critical.

Posted by Anonymous at Apr 04, 2008 15:13 | Permalink | Reply To This

We are working on integrated PayPal (formerly PayFlow) (planned for release ~end of May) and plan to add Authrize.Net and Google Checkout later in the year.

Posted by WildApricot admin at Apr 04, 2008 21:59 | Permalink | Reply To This
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