Home

Download this help site
(PDF 74MB)

Download

Online payments

Overview

Wild Apricot allows you to seamlessly integrate online payments for various transactions on your website – membership dues, event registration, donation, and other invoice payments. You can provide for one-time payments or recurring payments. (For information on recording offline payments, see Recording payments.)

Icon

Online payments are not available for free plans. For more information, see Functionality by billing plan.

Before you can set up your Wild Apricot site to accept online payments, you need to have an account with one of the payment systems we support, then enter the account details on the Payment settings screen.

Money received from online payments will be automatically deposited to your account according to your payment system's terms and conditions. Wild Apricot does not touch the payment or deduct any fees.

From the Payments and refunds screen, you can track the online payments you receive.

Making online payments

There are several online self-service forms available to members and visitors to your site:

Completing any of these forms – except donation forms – will automatically generate an invoice (assuming there is a cost associated with the transaction). These invoices, as well as donations and manually generated invoices, can be immediately and securely paid online using a credit card or other payment mechanism.

Depending on the payment system you choose, the customer might be redirected to your payment provider's website (e.g. PayPal). Otherwise, the payment will be handled directly on a secure payment page provided by Wild Apricot. For a description of the payment process for each payment system, see Comparing payment systems (below).

Once the payment is confirmed, the payment system will automatically update the transaction status of the payment record in Wild Apricot and email a receipt to the payer. Depending on your settings in Wild Apricot, this can trigger further actions, such as activating membership, sending welcome emails, sending event registration receipts, or sending donation confirmations.

After the payment is processed, the customer is returned to the Invoices and payments tab on their member profile, where an invoice will appear, along with a payment entry, if the payment was successful.

Icon

For security reasons, credit card information is not stored in Wild Apricot. Instead, the payment provider receives and processes the payment details, then returns the status of the payment transaction, which is recorded in your Wild Apricot transaction details.

Online payment process

Online payment settings

On the Payment settings screen, you indicate how your organization accepts payments. You can choose to accept online payments as well as manual payments, or just handle all payments manually. To display the Payment settings screen, click Finances under the Settings menu, then click Payment settings.

If you want your site to accept online payments, you must first set up an account with a supported payment provider. Then, from the Payment settings screen, click the Payment system drop-down and select your online payment system.

After you've selected your online payment system, you enter your account details. Different information is required depending on your payment system.

After entering the required account details, click Validate account to make sure your account details are valid.

If the account validation fails, check to make sure you entered the account details properly.

You must also select the default country you want to display to customers, and the currency you want to use in your transactions (and in your reports). The currency you choose should match the currency used in your online payment system account.

You can add different kinds of payments instructions to be displayed at different times.

Live vs. test/sandbox modes

Payment providers typically provide test or sandbox modes so you can test your payment settings before you begin accepting actual payments. Within your payment settings on Wild Apricot, you can switch between live and test or sandbox connection modes. To switch to test or sandbox mode, click the Test/Sandbox radio button beside Connection mode on the Payment settings screen, then enter the test or sandbox account details provided by your payment provider. In some cases, payment providers allow you to test your payment settings using your actual account details.

Icon

In test mode, you should use test credit card numbers provided to you by your payment provider. For example, PayPal provides the following test credit card numbers.

While in test mode, your payment provider will accept or decline your test transactions as it would live transactions, but will not charge any credit cards or update any bank accounts. Wild Apricot will, however, create payment records and update Wild Apricot balances as it would with live transactions.

Icon

When integrating with iATS Payments, the connection mode is set in your iATS account settings.

When you are ready to begin accepting actual online payments, click the Live radio button on the Payment settings screen. Your payment provider will now begin recording payments and updating bank and credit card accounts depending on the validity of the payment details provided by your customers.

The table below summarizes the differences between live and test modes:

 

Live mode

Test mode

Account details entered

Your actual account

Test or sandbox accounts

Credit cards used

Real cards

Test credit card numbers provided by payment provider
(some providers allow real numbers to be used)

Bank/credit accounts are...

Updated

Not updated

Wild Apricot records are..

Updated

Updated

Supported payment systems

Wild Apricot currently provides direct integration with the following payment processing systems:

As well, you can use CRE Secure – which is not a payment provider but a payment service that acts as a middle man between Wild Apricot and your payment provider – to process payments through the following payment providers:

  • Chase Paymentech Orbital
  • First Data
  • Litle
  • NMI
  • Orbital Enterprise
  • PayLeap
  • SagePay
  • SkipJack
  • TSYS Transit
  • USA ePAY
  • eProcessing Network

If you have already set up an account with one of the payment systems supported by Wild Apricot, you can click on the appropriate link above to jump to instructions on setting up that system on your site.

What does "beta" mean?

Support for new online payment systems – including those integrated via CRE Secure – is being provided in a "beta" release. But what does that mean?

It means the new payment systems are being made available with limited testing and without support for certain features.

We have conducted full internal testing of each system, and payment processing was confirmed to work properly in our tests. However, our testing was conducted using a special developer account, and there is a theoretical possibility that using it on a live account might uncover issues yet unknown to us.

Where new payment systems support automatic recording of refunds, recurring payments, and charging cards by administrators, these functions have not been integrated into Wild Apricot. Only self-service online payment has been implemented.

Icon

Exception:
Recurring payments are supported for the PayPal Payflow Pro and Stripe payment systems.

Once the new systems have been proven to be reliable, we will consider on a case by case basis implementing these features (where supported by the payment provider).

These payment systems are available for all clients to use with Wild Apricot but you should do so at your discretion, and take the time to test your payments setting before going live.

Known issues

  • Depending on the currency you select on the Payment settings screen, 2Checkout may ignore your selection when displaying the amount due on its payment screens. Instead, 2Checkout may use the customer's IP address to determine their country then convert the payment amount to the appropriate currency for that country (for example, convert US dollars to Canadian dollars for Canadian customers). Once the payment is successfully processed, the amount paid is recorded in Wild Apricot using your selected currency.
  • Skrill ignores your Default country selection on the Payment settings screen. Instead, Skrill uses the customer's IP address to determine the default country value.

Comparing payment systems

If you do not yet have an account with any of the supported payment systems, the information below should help you to select the most appropriate option.

Icon

The fees listed below are approximate, subject to change, and are charged directly by the payment processor. Wild Apricot does not charge any payment-related fees. Your only payment to Wild Apricot is a flat monthly fee for your Wild Apricot account.

Payment system

Supported merchant locations

Currencies supported

Payment process

Recurring payments?

Typical fees (USD)

2Checkout

Any

USD, CAD, EUR, GBP, AED, ARS, AUD, BRL, CHF, DKK, HKD, ILS, INR, JPY, LTL, MXN, MYR, NOK, NZD, PHP, RON, RUB, SEK, SGD, TRY, ZAR

Buyers are redirected to a secure 2Checkout.com payment screen to make the payment using their credit or debit card.

Not supported by 2Checkout

Transaction: 5.5% + $0.45
Application: $10.99

Authorize.Net

US, Canada, UK, Europe, Australia

USD, CAD, GBP

Buyers pay directly on your website with their credit card.

Yes

Setup: $99.00
Monthly: $20.00
Transaction: $0.10
Batch: $0.25
more info...

BluePay

USA, Canada

USD, CAD

Buyers pay directly on your website with their credit card.

Not currently supported by Wild Apricot

Depends on business type.
more info... 

Global Payments

USA, Canada

USD, CAD

Buyers are redirected to a secure Global Payments payment screen to make the payment.

No

Varies depending on reseller

iATS

US, UK, Canada

USD, CAD, GBP

Buyers pay directly on your website with their credit card.

Not currently supported by Wild Apricot

USD
Transaction: 2.39%-3.20% + $0.21
Monthly: $20
CAD
Transaction: 2.55%-3.55% + $0.35
Monthly: $16 

Moneris

US, Canada

USD, CAD, EUR, GBP, AUD, BRL, CHF, CZK, DKK, HKD, HUF, ILS, JPY, MXN, MYR, NOK, NZD, PHP, PLN, SEK, SGD, THB, TRY, TWD   

Buyers pay directly on your website with their credit card.

Yes

Setup: $75
Monthly: $35-$45
Transaction: 1.8% to 3.5% + $0.15

PayPal Payflow Pro

US, Canada, UK, AUS, NZ, more...

USD, CAD, EUR, GBP, AUD, BRL, CHF, CZK, DKK, HKD, HUF, ILS, JPY, MXN, MYR, NOK, NZD, PHP, PLN, SEK, SGD, THB, TRY, TWD 

Buyers pay directly on your website with their credit card.

Yes ($10/month)

Monthly: $25.00
Transaction: 2.2%-2.9% + $0.30
more info...

PayPal Express Checkout

US, Canada, UK, AUS, NZ, more...

USD, CAD, EUR, GBP, AUD, CHF, CZK, DKK, HKD, HUF, JPY, NOK, NZD, PLN, SEK, SGD  

Buyers are redirected to PayPal website to log in or enter their credit card details then return to your website to confirm and complete the purchase.

Yes

Transaction: 2.2%-2.9% + $0.30
more info...

PayPal Payments Advanced

US, Canada, UK, AUS, NZ, more...

USD, CAD, EUR, GBP, AUD, BRL, CHF, CZK, DKK, HKD, HUF, ILS, JPY, MXN, MYR, NOK, NZD, PHP, PLN, SEK, SGD, THB, TRY, TWD 

Payment is processed at PayPal website.
Buyers can use their PayPal account or enter credit or debit card details.

No

Monthly: $5.00 
Transaction: 2.2%-2.9% + $0.30
more info...

PayPal Payments Pro

US, Canada, UK

USD, CAD, EUR, GBP, AUD, CHF, CZK, DKK, HKD, HUF, JPY, NOK, NZD, PLN, SEK, SGD 

Buyers can pay directly on your website with their credit card or select to pay via PayPal Express Checkout.

Yes*

Monthly: $30.00
Transaction: 2.2%-2.9% + $0.30
more info...

PayPal Payments Standard

US, Canada, UK, AUS, NZ, more...

USD, CAD, EUR, GBP, AUD, BRL, CHF, CZK, DKK, HKD, HUF, ILS, JPY, MXN, MYR, NOK, NZD, PHP, PLN, SEK, SGD, THB, TRY, TWD

Payment is processed at PayPal website.
Buyers can use their PayPal account or enter credit or debit card details.

Yes

Transaction: 2.2%-2.9% + $0.30
more info...

Skrill (formerly Moneybookers)

More than 200 countries (see list)

USD, CAD, EUR, GBP, AED, AUD, BGN, BHD, CHF, CZK, DKK, HKD, HRK, HUF, ILS, INR, ISK, JOD, JPY, KRW, KWD, LTL, LVL, MAD, MYR, NOK, NZD, OMR, PLN, QAR, RON, RSD, SAR, SEK, SGD, THB, TND, TRY, TWD

Buyers are redirected to a secure Moneybookers payment screen to make the payment using a credit card or bank transfer.

Not currently supported by Wild Apricot

more info...

StripeListListBuyers pay directly on your website with their credit card.YesTransaction: 2.9% + $0.30
more info...

* Customers have reported issues using recurring payments with PayPal Payments Pro. You might consider switching to PayPal Payflow Pro if you plan to use recurring payments.

Icon

If you are using PayPal Payments Standard, you should consider the PayPal Express Checkout option since it provides better support for recurring payments for the same cost.

Membership Software - Wild Apricot Contact us:
 
Wild Apricot Inc. 144 Front Street West Suite 725, Toronto, Ontario, Canada M5J 2L7