Routing of System Emails

This feature available to paid plans only.

Wild Apricot allows you to specify administrators and/or other people that will receive copies of various automatic system notifications. We call this Routing of system emails. For example your email routing can be setup so that event administrators are copied event registration notifications only, while membership managers get membership related notifications and so forth.

Note: The exact time these automatic system emails are send will depend on your organization timezone , see Automatic emails schedule

Setting up Routing of system emails

You can set up emails routing by going to Settings -> Site settings -> Routing of system emails.

All the Wild Apricot system emails will fall into one of the following 4 categories:

• Members and Contact Related management - this includes emails such as member renewal reminders, member application confirmations, email subscription confirmation etc
• Event related - event registration confirmations
• Donation related - donation confirmations
• Billing documents - payment receipts, invoices, donation receipt

For each type of system email you can set it up so that emails go to:

• Main contact email (Organization contact email). You can change it from Settings -> Organization details, see: Organization details
• Account administrators according to their administration roles/rights (See Managing site administrators). The number in brackets indicates how many people are currently in each category.
• Custom recipient email(s) - When this option is selected, you can enter email addresses into this box which will also receive the emails. These emails do not have to be contacts in your database and multiple emails should be comma-separated. 

Counting administrators and custom emails, you can set up to 25 recipients per category.

Note You can also set it so that no-one receives the emails. Please make sure before you save that this is what you really want.

List of emails by section and recipient

The following is a list of emails that associated with each section (all emails go to admin and contact except where indicated):