Self-service online registration process
Process overview
Event registration consists of four (4) basic steps:
Step 1 - user is asked to provide an email
Step 2 - user is asked to select registration type which defines basic event price (which can be free)
Step 3 - user is asked to fill out registration form for this event, including options which change the total registration cost
Step 4 - user is asked to review the event registration information then submits the registration and pay for it if required
Event list display options based on access
When a user (any visitor or a member that is not logged in) views the Event list page he might see two types of events:
1. Events available to anyone (both public and members from your database can register). User will see [Register] button
2. Events available to members only. User will see Login to register link.
When a logged in member views the Event list page he might also see two types of events:
1. Events available for registration. Member will see [Register] button.
2. Events not available for his current membership level. User will see "Registration is not available for your membership level". This is controlled by Registration types.
Process in detail
Step 1 - enter registrant email
User is asked to provide an email.
When the user enters his email and clicks on [Next] button the email is verified against the database.
If the email is found in database, the user will see "Member email match" message. Also the member may have more options to choose from the Registration types (in Step 2 of 4).
Note: when a logged-in member registers for an event, his contact information is pre-filled in the form automatically from the member's profile. If the system has determined his membership status by his email, information can not be pre-filled for security reasons (since someone else might enter member email and system should not disclose member contact information in this case)
If the user already registered for the event he will see "You are already registered for event" message.
If the email is not found user will be taken to Step 2 automatically. If email is found user will have to review the message(s) and proceed to Step 2 by clicking on [Next] button one more time.
Step 2 - select registration type.
This step can have one or many registration types available to the user. Different registration types with different prices may be available to the public user and to the member. User will make a selection and click on [Next] button to proceed to Step 3.
Step 3 - fill out registration form
User is asked to fill out registration form including any additional costs that may be associated with the event.
See Customize event registration form and Extra event registration costs (dynamic event pricing)
Click [Next] button to continue to Step 4.
Step 4 - review and confirm registration details
User is asked to review the event registration information, submit the registration and pay for the registration if required.
User may also select online or manual payment option as set up for your website:
If user chooses online payment and clicks on [Confirm] button he will be transferred to PayPal to process the payment.
Or if the manual payment is selected user will get a payment confirmation with the payment instructions.
If the logged in member needs to register somebody else he may do so. All previous registrations for the event will be listed in Registration list
See Completing pending event registrations
