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Audit log

The audit log records all the key financial transactions on your account, including:

  • the creation of invoices and receipts
  • the processing, modification, or deletion of payments, and
  • the issuing of refunds.

The primary purpose of the audit log is for troubleshooting – to help you figure out why a particular transaction took place.

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You cannot delete entries from the audit log.

Viewing the audit log

To view the audit log, hover over the Finances menu and select the Audit log option.

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For each entry, the following information is displayed:

Column

Description

Date

The date and time the activity was recorded. The date and time are displaying using the timezone defined in your organization details.

Contact

Name and email of contact associated with the transaction.

Origin

Type of transaction that triggered the log entry.

Message

A summary of the transaction that took place.

There is no limit on the number of transactions that can be stored in your audit log. There is a limit of 50,000 on the number of transactions that can be retrieved and displayed on the audit log at any one time. To view any additional transactions, you can apply a date filter or another filter to narrow down the search.

Filtering the audit log

The log can be filtered by date, by transaction type, or by entering a search keyword.

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To filter the audit log by date, select a predefined date range from the Select range drop down, or enter the start and end dates of the range in the two date fields to the right. In either case, click the Apply button to apply the date filter.

To filter the log by transaction type, click the Filter drop-down and select the type of transaction you want to view.

If you want to view transactions for a particular contact, you can enter their name or email address, or any other identifier, in the Search field.

Viewing entry details

To view details for a particular audit log entry, click on the entry within the log. For different kinds of activities, the following information is logged.

Online payments

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Document creation

Action

Priority

Message

Online payment completed

Info

Payment received via {PAYMENT_GATEWAY_NAME}. Amount {PAYMENT_TOTAL_AMOUNT}.

Online donation completed

Info

Online donation received via {PAYMENT_GATEWAY_NAME}. Amount {PAYMENT_TOTAL_AMOUNT}

Online refund completed

Info

Refund automatically generated via {PAYMENT_GATEWAY_NAME}. Amount {REFUND_TOTAL_AMOUNT}.

Invoice created for online payment

Info

Invoice #{INVOICE_NUMBER} automatically generated for {ORIGIN_NAME}. Amount {INVOICE_TOTAL_AMOUNT}.

Settlement

Action

Priority

Message

Payment settled with invoice

Info

Payment {PAYMENT_TOTAL_AMOUNT} automatically settled with invoice #{INVOICE_NUMBER}.

Payment not settled with invoice

Warning

Warning: Unable to automatically settle payment with invoice #{INVOICE_NUMBER}

Refund settled with payment

Info

Refund {REFUND_TOTAL_AMOUNT} automatically settled with payment. Original payment amount {PAYMENT_TOTAL_AMOUNT}.

Online refund not settled due to correlated payment not found

Warning

Warning: Unable to find correlated payment for online refund from {PAYMENT_GATEWAY_NAME}. Refund amount {REFUND_TOTAL_AMOUNT}.

Refund settlement suppressed for partial refunds

Warning

Warning: Unable to automatically settle refund {REFUND_TOTAL_AMOUNT} with original payment from {PAYMENT_GATEWAY_NAME}. Please note that refund amount may include shipping or tax.

Refund not settled with payment

Warning

Warning: Unable to automatically settle refund {REFUND_TOTAL_AMOUNT} with payment.

Online gateway error

Action

Priority

Message

Online payment error

Error

Error: {PAYMENT_GATEWAY_NAME} - {ERROR_CODE}{GATEWAY_SPECIFIC_ERROR_MESSAGE}

Manual administration

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Action

Priority

Message

Custom (manual) invoice manually created

Info

Invoice #{INVOICE_NUMBER} created manually by {CURRENT_USER_FULL_NAME}. Amount {INVOICE_TOTAL_AMOUNT}.

Generic invoice manually created

Info

Invoice #{INVOICE_NUMBER} generated manually for {ORIGIN_NAME} by {CURRENT_USER_FULL_NAME}. Amount {INVOICE_TOTAL_AMOUNT}.

Invoice deleted

Info

-

Invoice changed

Info

<Invoice #> edited by <admin name> <Amount>.

Payment manually created

Info

Payment recorded manually by {CURRENT_USER_FULL_NAME}. Amount {PAYMENT_TOTAL_AMOUNT}.

Payment deleted

Info

-

Payment changed

Info

Payment edited by <name> <amount>.

Donation manually created

Info

Donation created manually by {CURRENT_USER_FULL_NAME}. Amount {DONATION_TOTAL_AMOUNT}.

Donation deleted

Info

-

Donation changed

Info

Donation edited by <name><Amount>.

Refund created

Info

Refund created manually by {CURRENT_USER_FULL_NAME}. Amount {REFUND_TOTAL_AMOUNT}.

Refund deleted

Info

-

Refund changed

Info

Refund edited by <name>< Amount>

Recurring payments

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Recurring profile created

Payment Gateway

Priority

Message

PayPal Standard

Info

PayPal Standard subscription (recurring payment) created. Subscription ID=<name>

PayPal Pro

Info

PayPal Pro recurring payments profile created. Profile ID=<name>

Authorize.NET

Info

Authorize.NET customer profile for recurring payments created. Profile ID=<name>

Recurring ended

Payment Gateway

Priority

Message

PayPal Standard

Info

PayPal Standard subscription (recurring payment) ended. Subscription ID=<name>

PayPal Pro

Info

PayPal Pro recurring payment ended. Profile ID=<name>

Recurring canceled

Payment Gateway

Action

Priority

Message

PayPal Standard

Cancel Notification received

Info

PayPal Standard subscription (recurring payment) was canceled. Subscription ID=<name>

PayPal Pro

Manually deleted on WA side by admin or member

Info

PayPal Pro recurring payments profile was manually deleted by <name>Profile ID=<name>

PayPal Pro

Deleted on PayPal side. Notification received

Info

PayPal Pro recurring payments profile was deleted. Profile ID=<name>

Authorize.Net

Manually deleted on WA side by admin or member

Info

Authorize.NET customer profile (for recurring payments) was manually deleted by <name>. Profile ID=<name>

Authorize.Net

Deleted due to maximum failed payment attempts reached

Warning

Authorize.NET customer profile (for recurring payments) was deleted because failed payment attempts limit was reached. Profile ID=<name>

Authorize.Net

Deleted by any other way

Info

Authorize.NET customer profile (for recurring payments) was deleted. Profile ID=<name>

Payments (refunds) for deleted entities

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Action

Priority

Message

Payment received (application, renewal, upgrade, event registration) for deleted contact

Error

Error: Payment received for already deleted contact. .<Contact ID> <Payment>. <Amount>

Donation received for deleted contact (donor)

Error

Error: Donation received for already deleted contact. <Donor ID>. <Payment>. <Amount>

Refund recceived (application, renewal, upgrade, event registration, donation) for deleted contact

Error

Error: Refund received for already deleted contact. <Contact , Refund, Amount>

Donation payment for deleted donation,
Payment for deleted event registration,
Payment for deleted event

Error

Error: Unable to match received payment to existing transactions. <Contact, Payment, Amount>

Refund for deleted donation
Refund for deleted event registration
Refund for deleted event

Error

Error: Unable to match received refund to existing transactions. <Contact, Refund, Amount>

Override confirmed donations

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Action

Priority

Message

Donation payment received but donation already manually confirmed by admin

Warning

Warning: Donation received via <Source, Amount> - but original donation record was already confirmed. Donation amount and tender were updated with newly received data.

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Wild Apricot Inc. 144 Front Street West Suite 725, Toronto, Ontario, Canada M5J 2L7