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Changing your billing details

For security reasons, we cannot take credit card information over the phone or through email. However, you can update your credit card details and billing contact information yourself online.

Change credit card details

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Only full account administrators can modify the credit card details for an account.

To change or update the credit card being currently billed for your Wild Apricot account, follow these steps:

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  1. Hover over the Dashboard menu and select the Account option.
  2. From the Account screen, click the Change credit card details button. 

  3. Review and adjust the billing name and address, then click Next to continue.
  4. Update your credit card information then click the Confirm button.

    Please note

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    Although there is no information displayed on this screen when you load it, you only have to enter any information that you wish to change. Information entered earlier is automatically retained and you do not need to re-enter it.

Your information will be updated, and a confirmation message will be displayed.

Billing contact

If your organization has a dedicated billing contact, you can add his/her contact information to the account. This way, all billing related notifications will be addressed directly to them.

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Only full account administrators can modify the billing contact, and only full account administrators have the authority to modify the account, regardless of who the billing contact is.

To add or update the billing contact, follow these steps:  

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  1. Hover over the Dashboard menu and select the Account option.
  2. From the Account screen, click the Change billing contact button. 

  3. On the following screen, update the details then click the Save button. 

     

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Wild Apricot Inc. 144 Front Street West Suite 725, Toronto, Ontario, Canada M5J 2L7