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Contact email settings and log

From the Contact email settings and log tab on a contact record, you can view and/or modify the following:

  • Email preferences
    Within the Email preferences section of the Email settings and log tab on a contact record, an administrator can change which types of email the contact is subscribed to, and change the frequency of forum update notifications.

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    The administrator can also disable the delivery of all emails, including automatic system emails, to the contact.

    To modify a contact's email preferences, click the Edit button beside Email preferences. From the screen that appears, check the type of emails you want the contact to receive.

    The following options are available:

    Option

    Description

    Send emails per settings below

    Click to choose which types of email you want enabled or disabled, using the options below.

    Disable ALL emails

    Click to disable all emails, including automatic system emails such as membership renewal reminders, event registration confirmations, invoices, and payment receipts.

    Workflow emails

    Workflow emails – automatic system emails such as renewal reminders, event registration confirmations, invoices, or payment receipts – cannot be disabled for a contact without disabling all emails, using the option above.

    Event announcements

    Check to allow this contact to receive event announcements and reminders. This option is only available if the Send emails per settings below option is selected.

    Email blasts

    Check to allow this contact to receive manual email blasts. This option is only available if the Send emails per settings below option is selected.

    Forum subscriptions

    Click the check boxes to enable or disable forum update emails, and change the frequency of the emails by selecting an option from the drop-down list. Forum subscription options only appear if the contact has subscribed to forum update emails from a forum page.

    When you are finished updating the contact's email preferences, click Save.

  • Subscription sources
    Visitors to your site can sign up to receive newsletters, updates, or other mass emails by filling out an email subscription form.

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    Signing up for email subscriptions is separate and distinct from the process of subscribing or unsubscribing to certain types of emails.

    To view which email subscriptions a contact is currently signed up for, look under Subscription sources on the Email settings and log tab of the contact record.

    To change the subscription sources for a contact, click the Edit button. On the screen that appears, check the sources you want to subscribe the contact to.

  • Email history
    To view a contact's complete email history – a log of all emails sent to the contact from your site – see the Email history section at the bottom of the Email settings and log tab.

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    This section will only appear if the contact has been sent emails from your Wild Apricot site.

    For each message, the email history will display the date of the message, who the message was sent by (and whether it was a manual or automatic email), and the details of the message, including its subject and its source.

    The status of each email – whether it was delivered or failed to be delivered – appears under the Delivery column. If email tracking was enabled for a particular message, the email history will indicate whether each recipient opened the email and which links were clicked.

    To filter the email list to display only certain kinds of messages – automatic, manual, failed, etc. – click the Filter drop-down and select an option. To perform a keyword search, enter a search string in the Search field.

     

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