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Logging into your account

You have to log into your Wild Apricot account if you want to:

  • perform administration functions
  • access member only pages
  • perform member self-service functions (see Online self-service).
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New members are automatically logged in after supplying their email address when they apply for membership, register for an event, or make a donation.

You and your members can log into your Wild Apricot site using your Wild Apricot credentials, or using your Facebook or Google+ credentials.

Where do I log in?

You cannot log into your Wild Apricot site from www.wildapricot.com . Instead, you must visit your Wild Apricot website and log in from there.

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If you do not remember your Wild Apricot website address, check your email inbox for the welcome email that was sent to you when you signed up for the account. If you did not receive an email, check your email spam folder.

Another option if you don't remember your Wild Apricot address is to go to www.wildapricot.com and click the Login button in the upper right corner.

You will be asked for your email address. After you click Send login details, you'll receive an email with your site address.

Where you log in on your Wild Apricot website will depend on your site's theme. You might click a Login link that leads to a login page...

... or enter your login information directly into login boxes that appear on the home page.

Entering your login credentials 

In the log in fields, you enter your Wild Apricot credentials – email and password – then click the    Login    button. You can also allow your members to log in using their Facebook or Google+ credentials.

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If you do not remember your password, click the  Forgot password  link next to the  Login  button. On the page that appears, you can enter your email address to receive a reset password link via email.

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Administrators can customize the reset password link request page by modifying the Reset password request system page. They can also modify the reset password page that the link leads to by modifying the Reset password system page

Your members log in using the password automatically sent to them when they signed up as a member or event attendee. If you added a member or contact manually, or imported them using a spreadsheet, a password email is not automatically sent, but you can send it manually from their contact details. For more information, see Emailing passwords.

If you enable Options to log in via social networks within the log in form gadget settings, then Log in with Facebook and Log in with Google+ buttons will appear on the log in form.

These buttons will also appear on the Authorization required system page that appears when someone clicks the Login button within a log in button gadget, and at the bottom of each private member profile. 

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Social login buttons will not appear on the Authorization required system page when someone clicks the Login button from a widget rather than a gadget.

When a visitor clicks one of the social network login buttons, they will be prompted to sign into the corresponding social network. If they are already logged into their social network using the same email address associated with your Wild Apricot site, clicking the button will automatically log them into their Wild Apricot account. 

Once you are logged in via a social network, your social network details – including your network name and avatar – will be displayed within the Social network login section of your private member profile.

If you use a different email address for your social network account, you can click the Connect button to log into your social network. To disconnect from your social network without logging off from your Wild Apricot account, click the Disconnect link from your member profile.

Removing the social login buttons

You can remove the social login buttons that appear on the log in form gadget and on the Authorization required system page.

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To remove the social login buttons from the log in form gadget, you disable Options to log in via social networks within the gadget settings.

To remove the social login buttons from the Authorization required system page, add the following code to the CSS customization screen:

To remove the buttons from private member profiles, use the following code:

Logging in from a secure page

If you want to use a secure page to log into a Wild Apricot site that uses the wildapricot.org domain, simply add s to http in the URL of your Wild Apricot site.

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For example, instead of logging in from http://nycs.apricot.org, you'd log in from https://nycs.apricot.org. If your Wild Apricot site uses a different domain, you can still use the wildapricot.org domain to access a secure login page.

For more information on providing secure access to your website, see Traffic encryption.

Accepting the terms of use

When you first log into Wild Apricot, you will be required to accept Wild Apricot's terms of use before proceeding.

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An administrator can customize this page by modifying the Terms of use system page.

After you log in

After you log in, a message will appear in the bottom right corner if you have unpaid invoices or incomplete registrations, or are lapsed, overdue, or within a week of your renewal date.

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What you see and what you can do after logging in may depend on whether you're a member, and if so, your membership level and membership status.

Logging in automatically

To avoid having to enter your email and password every time you log in, check the Remember me option before clicking the Login button.

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When you next restart your browser and access your Wild Apricot site, you'll be automatically logged in.

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You'll be logged in automatically only on the computer you used when you checked the Remember me option. Wild Apricot remembers you by depositing a cookie (a small text file) on your computer.

Some browsers may also offer to remember your login information. Wild Apricot allows browsers to remember your email but not your password. To stop your browser from remembering your login information, you need to clear (i.e. delete) your browser cookies. For instructions on clearing browser cookies, click here.

Browser add-ons for managing and remember passwords – like Last Pass – can be used to remember both the email and password for Wild Apricot sites.

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For security reasons, you shouldn't ask Wild Apricot to remember you on shared or public computers.

Specifying landing pages  

Where someone ends up after they log in – and accept the terms of use, if applicable – depends on whether they are an administrator, and whether they have any open invoices.

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Administrators will end up in Wild Apricot's admin view. Members with  open invoices will be directed to the  Invoices and payments  tab in their member profile. If their membership renewal date has passed, they will be directed to the  Profile  page where they can renew their membership.

For all other members, administrators can specify a starting page where members will land after logging in and accepting the terms of use. You can specify a default starting page, and override the default page by specifying starting pages for specific membership levels. For more information, see Specifying the starting page for members.

Logging out

To log out of your Wild Apricot account, click the  Log out  link or icon.

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In admin view, the Log out option appears within the Account menu in the upper right corner of the screen.

Where the Log out link appears in public view depends on the layout of your site.

Once you are logged out, you will see your site as a non-member does. Member-only pages will not be available.

Troubleshooting

 I hid my login box on my website. How do I log in now?

To access your site, add /sys/login to the end of your site address. For example, if your site address is nycs.wildapricot.com, you could log on at  nycs.wildapricot.com/sys/login .

 I submitted a password reset request but I did not receive any email

If you don't receive the password reset email, you should check the following:

  • Your email spam folder - make sure to white list this email so that future emails will go to your inbox
  • If you have set up Wild Apricot to use your own custom domain name (see Custom domain setup), you have to make sure that it is set up with the correct SPF record and SPF settings
 When I click on the link in the email, I get a "404 - Page not found" page

This problem is related to incorrect custom domain set up. Make sure that it is set up as described on our Custom domain setup help page.

 When I click on the link in the email, it does not work; it says that it is expired?

For security reasons, the password reset link is only valid for 24 hours. After this you will need to use the Forgot password link again.

On this page:

See also:

 
Wild Apricot Inc. 144 Front Street West Suite 725, Toronto, Ontario, Canada M5J 2L7