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Member and contact email settings

Not everyone may want to receive all possible emails from your organization. Wild Apricot allows each contact to opt out of receiving some types of emails, while continuing to receive others. For example, a contact can choose not receive event announcements and still receive all other emails.

Each contact record in Wild Apricot has email subscription settings. Both the contact and administrators can change these settings. For instructions on how contacts can manage their own email settings, see below. For details on how administrators can manage email subscriptions, see Contact email settings and log.

Updating email settings

To update email settings, a member follow these steps:

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  1. Logs into your Wild Apricot site.
  2. Clicks the View profile link or – depending on the website theme – their name to jump to their member profile page. 

  3. Clicks the Email subscriptions link. 

  4. Clicks the Edit profile button.
  5. Check or unchecks the type of mails he or she wishes to receive. 

There are three types of emails each contact can control:

  • Event notifications – these are automatic event emails such as event announcements (sent to people not yet registered) and event reminders (sent to registered attendees only)
  • Manual email blasts – refers to all manual email blasts from administrators
  • Forum subscriptions – will only appear if a member has already subscribed to the forum updates (see Setting up and using discussion forums).

By default, every new contact will have event notifications and email blasts turned on.

Subscribed means you receive those emails, and removing the check mark will unsubscribe you. For forum subscriptions, members can also control how frequently they receive forum update notifications.

After you have made your choices, click Save.

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The email settings above do not affect other automatic emails such as membership renewal reminders and invoices/receipts. Only administrators can disable those emails (see Contact email settings and log).

Using the Unsubscribe link in emails

Certain emails sent from your site will always include an Unsubscribe link in the email.

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An unsubscribe link will be automatically added to the following emails if they do not already include the {Unsubscribe_Url} macro:

When opening these emails, the recipient should see the unsubscribe link at the bottom of the email:

Clicking the unsubscribe link will redirect the user to a page on your site where they can unsubscribe:

The Unsubscribe link will only unsubscribe you from one specific set of emails, not from all types of emails. For example, if you unsubscribe from a manual email (like a newsletter) then you will stop receiving all manual emails, but you will continue to receive event announcements.To unsubscribe from both types of emails you need to unsubscribe from each email type separately, or login and edit your email subscriptions as shown above.

Unsubscribing will update a contact's email settings. To search for members or contacts who have unsubscribed from different types of mailings, go to the Advanced search tab and select Email preferences as your search criteria. You can then choose to search for those who have unsubscribed from automatic event emails (Send event announcements is disabled) or from all manual emails (Subscribed to emailings is disabled).

 

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